Effective Date: January 01, 2025
At TradersX.io, we are committed to protecting your privacy and ensuring your data is handled securely and transparently. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our subscription-based services and website.
Information We Collect
We collect information to provide, improve, and personalize our subscription services. The types of information we collect include:
1. Information You Provide
- Account Details: When you sign up for an account, we collect your name, email address, and other necessary details for account creation and management.
- Subscription Information: Details about your chosen subscription plan, billing information, payment history, and usage patterns.
- Feedback and Requests: Information you provide through our contact forms, feature requests, or feedback submissions.
2. Automatically Collected Information
- Analytics Data: We use analytics tools (such as Google Analytics) to collect information about your usage of our platform, including pages visited, time spent, and interactions with features. This data helps us understand how to improve our services.
- Cookies and Tracking Technologies: Cookies may be used to enhance your experience by remembering preferences or tracking interactions for analytics purposes. You can control cookie settings through your browser.
- Service Usage Data: Information about how you interact with our services, including features used, time spent on platform, and content preferences.
How We Use Your Information
- To Provide and Improve Services: Processing subscriptions, enhancing functionality, troubleshooting issues, and ensuring our platform meets user needs.
- For Billing and Administration: Managing payments, subscription renewals, and account administration.
- To Communicate With You: Sending service updates, subscription notifications, newsletters, or responses to your inquiries.
- To Personalize Your Experience: Tailoring content and recommendations based on your usage patterns and preferences.
- To Analyze Trends: Understanding user behavior through analytics to improve the platform's performance and usability.
- For Security: Protecting against unauthorized access, fraud, and other malicious activities.
Subscription Data
When you subscribe to our services, we process and store information related to your subscription, including:
- Subscription tier and features
- Payment methods and billing history (we use secure third-party payment processors)
- Subscription start and renewal dates
- Usage metrics related to your subscription tier
This information is retained for the duration of your subscription and for a reasonable period afterward for legal and business purposes.
Newsletter Subscriptions
If you sign up for our newsletter, we may send you updates about new features, blog posts, or special promotions. You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email or by contacting us directly.
How We Protect Your Information
We implement robust security measures to protect your data, including:
- Encryption of sensitive data, especially payment and subscription information.
- Regular security audits and updates to our systems.
- Access controls to ensure only authorized personnel can view your information.
- Secure data storage and backup procedures.
Sharing Your Information
We value your privacy and will never sell or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
- Service Providers: With trusted partners who assist us in operating our platform, such as payment processors, analytics providers, and hosting services, under strict confidentiality agreements.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset. We will notify you before your personal information becomes subject to a different privacy policy.
- Legal Obligations: If required to comply with laws, regulations, or legal processes.
Your Rights
You have the following rights regarding your data:
- Access and Portability: Request a copy of the data we hold about you.
- Correction: Update or correct inaccuracies in your information.
- Deletion: Request that we delete your personal information, subject to legal obligations and retention requirements.
- Opt-Out: Unsubscribe from newsletters or limit data collection through cookie settings.
- Subscription Management: View, modify, or cancel your subscription through your account settings.
To exercise any of these rights, please contact us at support@tradersx.io
Data Retention
We retain your personal information for as long as necessary to provide you with our services and for legitimate business purposes, such as maintaining your account, facilitating business operations, and complying with legal obligations. If you cancel your subscription, we may retain certain information for a limited period to comply with legal requirements and for business analytics.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website with a revised effective date and, where appropriate, sending an email notification to subscribers.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your subscription data, please contact us:
Email: support@tradersx.io